Leadership Resume
I am a Strategic, Implementation, and Operational Leader with extensive experience in executive leadership roles, including Chief Operating Officer and Program Director, within healthcare and technology organizations responsible for annual budgets ranging from $2 million to over $50 million. Selected achievements include:
- Led large teams in successful Hospital, Oncology and Ambulatory EMR implementations resulting in improved efficiencies, patient care, and clinician satisfaction.
- Authored 5-year company-wide strategic plan; highly commended. Approved and implemented.
- Reorganized operational systems for human services agency gaining efficiencies and reducing costs.
PROFESSIONAL EXPERIENCE
Zayo Group, 2023 - 2024
IT Delivery Director
- Responsible for PMO Tools and Process Implementation
- Member of Core Team implementing Scaled Agile (SAFe) across the organization
Jewish Family Service of Colorado, 2021 – 2022
Chief Operating Officer
Authority over Data Analysis, Information Technology, Project Management, HIPAA Compliance, Credentialling, Contract and Office Administration, Facilities, Insurance, and Security, with a limited budget and team ($2.7MM budget, 8 staff).
- Improved ability for staff and therapists to work anywhere by upgrading to the latest in video technology.
- Resolved deficiencies in medical records procedures, ensuring response timeframes are met.
- Corrected challenges with data quality resulting in vastly improved and informative data reports.
- Resolved flaws in building security resulting in fewer false alarms and a very secure building.
- Developed provider credentialing process saving significant staff hours and increasing revenue.
- Contracted with new insurance vendor resulting in reduced costs and increased coverage.
- Renovated 25,000 sq. ft. facility on limited budget ($400K) for clients, therapists, and staff.
CommonSpirit Health (created by the merger of Catholic Health Initiatives and Dignity Health in 2019), 2011 - 2021
Operations Director, Precision Medicine, 2016 - 2021
Led the Precision Medicine Alliance (PMA) program, project, and operational staff activating precision medicine across CommonSpirit Health ($8.2MM budget).
Strategic Planning
- In concert with the CEO, organized, authored, and attained approval for the PMA Strategic Plan. Required active engagements with senior executives across the organization. Very well received.
- Led, as PMA representative, organization-wide technology enhancement initiative.
Technology Implementation
- Developed plans and schedules to implement precision medicine focused technology across CommonSpirit
- Maximized access to genomic tests for physicians and patients, via the implementation of a virtual molecular tumor board.
Operational Excellence
- Activated a company-wide playbook to provide roadmaps for project, program, technical, and operations.
- Enhanced continuous improvement activities via scalable KPIs, OKRs, and SLAs.
- Resolved ill-defined working relationships with vendors, and internal teams through consulting activities and the introduction and management of tight processes and policies.
- Speaker: HIMSS 2018 Precision Medicine Summit. “Operating a Precision Medicine Entity.”
Program Director, Oncology and Ambulatory, 2014 – 2016
Directed Oncology and Ambulatory Clinical System Programs within the OneCare Initiative improving access to care within small US communities with a total of over $50MM budget.
- Increased responsibilities to include physician office systems integrations.
- Led hardware and software system installations across the US (19 project managers plus technical resources).
- Integrated newly outsourced IT department into programs and expanded internal consulting processes.
Program Manager, Oncology, 2011 - 2014
Directed Oncology Program within the OneCare Initiative improving access to care within small US communities with a total of over $29MM budget.
- Improved care capabilities at multiple cancer centers by leading hardware and software system installations across the US (8 project managers plus technical resources).
- Introduced concept of “internal consulting” to align to corporate strategy, project excellence, operational efficiency, continuous improvements, growth, and to develop a highly collaborative team.
McKesson Provider Technologies, 2009 – 2011
Customer Program Executive
- Simultaneously coordinated numerous McKesson projects within 300-bed hospital.
- Managed frequent reporting requirements to hospital executives.
Additional Leadership & Technical Experience
- Senior Staff/Consultant Program Management, Program Office Director, Quality Engineering Director, Senior Project Manager, IT/Data Center Manager, Technical Systems Consultant, Sales/Marketing Support Analyst, Software Developer, Mental Health Practitioner
EDUCATION/TRAINING
- PMP | Project Management Professional (past) | Project Management Institute (PMI)
- Agile Project Management | Rally Software
- CQA | Certified Quality Auditor (past) | American Society for Quality (ASQ)
- MBA | Management & Technology | University of Colorado
- BA | Music Therapy | Colorado State University